Last updated: May 27, 2025
Refund Policy
Last updated: May 27, 2025
Thank you for shopping with Pets Fun Zone LLC at shop.petsfunzone.com. All our products are custom-made to order just for you.
Returns & Exchanges
Because each item is made specifically for your order, we do not accept returns or exchanges for reasons such as incorrect size, color, or change of mind.
Damaged or Defective Products
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 30 days of delivery at [your support email]. Include your order number and a clear photo of the issue. Once verified, we will offer a free replacement or a full refund. There is no need to return the product to us.
Refund Process
Refunds for eligible claims (damage, defect, or wrong item) will be processed to your original payment method. Please allow up to 5–10 business days for the refund to appear in your account.
Order Changes & Cancellations
Orders can only be canceled or modified within 12 hours of purchase. After this period, your order enters production and changes cannot be made.
Contact Us
For any questions or to report an issue, please contact us at sale@petsfunzone.com
Pets Fun Zone LLC