Frequently Asked Questions (FAQs)
A: Simply browse our selection of custom pet products, choose your favorites, and add them to your cart. Proceed to checkout, enter your shipping details, and complete your payment. You’ll receive an order confirmation by email.
A: Most orders are shipped within 2–7 business days after purchase. Delivery times vary by location:
USA: 3–7 business days after shipping
International: 7–21 business days after shipping
A: Yes, we ship worldwide! Please note that international orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
A: Because our products are custom-made to order, we do not accept returns or exchanges for reasons such as size, color, or change of mind. If your order arrives damaged, defective, or incorrect, please contact us within 30 days for a replacement or refund.
A: Once your order ships, you’ll receive a tracking number by email. Use this to check the status of your delivery.
A: Yes! We use Stripe, a trusted payment gateway, to process all transactions securely. Your payment details are protected and never stored on our site.
A: Orders can only be canceled or changed within 12 hours of purchase. After this period, your order enters production and cannot be altered.
A: For any questions or assistance, please email us at [your support email]. We’re here to help!